Aplitt S.A. is an IT service provider for businesses, particularly in the financial sector. The company delivers technological solutions and IT services. It provides telephone and electronic distribution channels, including electronic banking. The company’s activities include software development services for banking and insurance products for financial institutions, including bancassurance. One of their key offerings is the eSKOK electronic banking service, which enables the management of funds accumulated in savings cooperatives via electronic access channels. Aplitt S.A. also offers outsourcing services, including the provision of IT infrastructure, software maintenance and support, regional user support, call centers, as well as conducting active marketing campaigns, helpline services, and debt collection via telephone.
What did the client expect?
The project involved conducting a Business Impact Analysis (BIA), which was to serve as the basis for determining potential losses resulting from disruptions in the execution of critical processes. Aplitt was looking for an experienced partner who would stand out not only with a rich portfolio in conducting business analyses but also with a deep knowledge of the IT industry. PBSG met these requirements. We conducted the necessary analyses and developed documentation, taking into account potential financial and reputational losses, as well as the impact of disruptions on customer satisfaction levels.
What did we do?
WE IDENTIFIED CRITICAL RESOURCES
We conducted an inventory and analysis of IT resources (systems and infrastructure) and locations. We identified critical business processes and resources (including human resources) essential for maintaining business continuity, crucial for the process of business resumption.
WE ASSESSED THE IMPACT OF THREATS
We assessed the financial and non-financial consequences of disruption or severe disturbance of the evaluated processes. We estimated the potential loss size or the amount of lost benefits, as well as the impact of disruption or severe disturbance of the evaluated processes on the operation of the organization.
WE DEFINED THE RTO AND RPO PARAMETERS
For critical assets and processes identified based on the BIA analysis, we defined the RTO parameters, which indicate the time required to restore processes after a failure, and the RPO, representing the acceptable level of data loss expressed in time.
WE DELIVERED THE REPORT
Finally, we delivered a clear report, which included, among other things, a list of critical processes along with information about the maximum time a process can be unavailable. It also included a list of resources that support critical processes and a list of the organization’s key products.
What were the results?
Thanks to a thorough analysis of policies and procedures, we gained a deep understanding of the organization and its needs, which allowed us to create documentation tailored to its specific requirements. Our priority was to identify risks threatening business continuity and assess the likelihood and impact of their occurrence.
The BIA analysis is essential to properly evaluate critical processes and tailor business continuity management to the organization. Therefore, the client gained practical support in this area and increased the company’s preparedness for potential crisis situations. This, in turn, positively impacted the uninterrupted continuity of operations and minimized operational risks.
What did the client gain?
The essential documentation complementing the BCM system.
Recommendations for further improvements in the BCM area.
A reliable, clear, and comprehensive report from the analysis.
Increased employee awareness in the area of business continuity.
