What do we offer?
The development of almost every organization largely depends on various ICT tools that influence its operations, employee productivity, customer satisfaction, and, ultimately, operating costs. To ensure the effective functioning of your IT department, take advantage of our comprehensive ITIL implementation service. With ITIL, you can streamline service delivery, automate processes, introduce new standards for problem and risk management, and establish procedures for maintaining IT systems.
We offer a comprehensive implementation approach incorporating the best practices of ITIL (IT Infrastructure Library), COBIT, and the standards PN-ISO/IEC 20000, PN-ISO/IEC 27001, and PN-ISO/IEC 27002.
Leverage our expertise to raise the standards of IT service management.
How do we work?
1. Analysis of solutions and needs
The first step is to understand the IT unit and the solutions in use. We will ask you for information and materials regarding IT service management, including documents such as a list of systems, the current list of IT services, specifications, and licenses, which we will thoroughly analyze. We will also conduct interviews with key employees.
2. Documentation preparation
Based on the collected data, we will prepare comprehensive documentation that will include principles for managing IT incidents and service requests, as well as problem, change, and configuration management. You will gain a methodology for cataloging, analyzing, and describing services, along with necessary parameters, evaluation indicators, verification rules, and audit guidelines.
3. Report with recommendations
We will prepare a report containing a list of services, conclusions, and recommendations. The report will include guidelines for creating interfaces with other processes in the IT service management system. The entire document will be presented in a user-friendly format, free from unnecessary terminology, and will focus only on the aspects most relevant to your organization.
4. Catalog preparation
We will conduct training in the IT area covering the defined processes. Each employee will receive training materials and a certificate. We emphasize conversation and a friendly atmosphere to ensure that issues related to IT management and the role of the ITIL system are clearly understood. This will allow you to focus on services rather than infrastructure, enabling increased efficiency and continuous improvement of your organization.
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What else do we offer?
We will help implement IT service management or its individual components in your organization. Check out our offer for other services related to IT service management.
Why us?
Knowledge and experience
Tailored services
Favorable conditions
We work as equals!
They trusted us
Comprehensive ITIL implementation from our perspective
What is ITIL?
ITIL (Information Technology Infrastructure Library) is a collection of documents that provide guidelines for managing IT services. ITIL was developed as a set of best practices, where each of the main stages of the IT service lifecycle is described in a separate publication, along with comprehensive guidance on interpreting and implementing the processes involved.
By applying ITIL, organizations can improve the quality of IT department work through the adoption of proven best practices. Implementing these practices allows for the structuring of IT areas by modeling appropriate processes and delivering effective and efficient IT services.
ITIL focuses on the value delivered to customers through IT services and actively supports IT in implementing business changes. It has enabled many organizations to transform the role of IT from being an infrastructure provider to a professional business partner who understands customer needs and delivers services that meet expectations.
ITIL identifies a detailed process model, and for each process, it defines goals, actions, diagrams, roles and responsibilities, critical success factors, key performance indicators, tool requirements, interfaces with other processes, and organizational structure guidelines. It provides the most comprehensive description of how a professional IT service provider should operate.
Examples of concepts defined in the ITIL model include: incident, problem, Service Desk, SLA (Service Level Agreement), warranty, and service catalog. As a result, ITIL has effectively become an essential guide for anyone working in the IT industry.
What is included in the scope of comprehensive ITIL implementation?
- IT service quality audit according to ITIL, ISO/IEC 20000
- Building an IT service catalog
- Designing the functionality of the IT department
- Implementation of ITIL processes
- Development of a management system compliant with ISO/IEC 20000
- Employee training
What are the benefits of implementing ITIL?
The effective functioning of the IT department in an organization has a significant impact on the quality of business processes by providing tools and a comfortable working environment for users. Additionally, it is a key factor in gaining a competitive advantage, and in the case of public administration, it directly affects the quality of service and the satisfaction of residents.